Denied disability benefits by Unum in Phoenix, AZ? Our skilled Unum disability denial lawyers will help you get the disability benefits you deserve.
Unum is one of the largest disability insurers in the United States, and it did not get there by paying every claim that crossed its desk.
If you are reading this, you already know that. You submitted the medical records, followed the process, and still received a letter telling you that you are not disabled enough to collect the benefits you have been paying for.
That letter is not a verdict, it is an opening position. Denials and terminations are built into how Unum manages risk, and under the Employee Retirement Income Security Act (ERISA), the administrative appeal you file is almost always your one chance to build the record a federal judge will later review.
Desert Disability is a boutique, attorney-led firm based in Scottsdale and Phoenix, founded in 2020 by managing attorney Jeffrey R. Herman and focused exclusively on disability claims, SSDI, SSI, and private long-term disability under both ERISA and non-ERISA policies.
Our Phoenix Unum disability denial attorneys have secured more than $8 million in disability benefits across 400-plus approved claims for Arizona clients.
When you work with us, a licensed disability attorney builds your Unum appeal from the first page of your claim file to the final brief, and you pay nothing unless we win.
Contact us today for a free consultation.
What Should I Do after a Unum Denial?
Under the Employee Retirement Income Security Act (ERISA), a strict administrative deadline applies for filing a written appeal after a denial.
Consult your plan documents or an attorney to learn the exact time limit that applies to your situation. Missing that window typically means losing your right to pursue your benefits in court, permanently.
Here is what to do right now:
Request Your Claim File
You are entitled to a complete copy of your claim file at no charge. This file contains every internal note, medical reviewer opinion, and vocational report Unum used to deny you. Our Phoenix Unum disability denial lawyers demand it on day one because it shows us exactly what we are up against.
Do Not Give Unum More Information
These are not routine follow-up. They are designed to get you to minimize your limitations or create contradictions. Do not speak with them without your attorney present.
Review Your Policy Language
Your policy defines what “disabled” means, and that definition controls your entire case. We analyze the “own occupation” versus “any occupation” language, elimination periods, and any limitation clauses, like the common 24-month cap on mental health that applies to self-reported symptoms, that shape our evidence strategy.
Protect Your Medical Records
Keep every scheduled appointment and follow your prescribed treatment plan. We work directly with your providers to make sure records reflect not just your diagnosis, but the specific work-related functions your condition prevents you from performing.
Why Did Unum Deny My Claim?
Unum relies on a predictable set of tactics to deny or terminate claims. Recognizing them makes them far easier to fight.
- “Insufficient objective evidence”: Unum claims your records lack hard clinical proof, imaging, lab results, test data, even when your treating physicians have thoroughly documented your condition.
- Hired paper reviewers: Unum pays physicians to review your file without ever meeting you. These reviewers routinely contradict the doctors who have cared for you for months or years.
- Surveillance: An investigator may be hired to film you on a good day. Those few minutes of footage can become the centerpiece of Unum’s denial.
- The 24-month definition shift: Many Unum policies change from “own occupation” to “any occupation” disability at the two-year mark. Unum frequently uses this transition to end ongoing benefits entirely.
A pattern we see repeatedly in Unum LTD claims out of Scottsdale and North Phoenix is the timing of the file-review report: it often lands within days of the two-year “own occupation” to “any occupation” switch, and it almost always concludes the claimant can perform some form of sedentary work.
Matching that reviewer’s conclusions against the treating physician’s own chart notes from HonorHealth or Mayo Clinic Arizona is usually where the appeal starts to turn.
What Deadlines Apply to Unum Appeals?
Your case involves several critical deadlines, and the 180-day administrative appeal window is the one that cannot be missed under any circumstances.
| Stage | Deadline | Consequence of Missing |
| Administrative appeal | 180 days from denial letter | Loss of right to sue under ERISA |
| Second-level appeal | Varies by policy | Claim closes without further review |
| Federal lawsuit | Set by policy terms | Right to challenge denial is forfeited |
For individual disability policies not covered by ERISA, Arizona state law governs your timeline and may impose different windows. Our disability insurance attorneys in Phoenix review your policy immediately to confirm every applicable date.
What Does an ERISA Appeal Involve?
It is a formal legal brief that becomes the official record a federal judge will review if your case goes to court, and what is not in that record generally cannot be introduced later.
Evidence Gap Analysis
We read every page of your claim file and map the gap between the evidence you have and what you need to win. This analysis drives every subsequent decision we make.
Treating Physician Statements
We work with your doctors to obtain Residual Functional Capacity (RFC) statements, detailed documents that specify, in clinical terms, exactly what you can and cannot do in a work setting. These are often the most consequential piece of evidence in an appeal.
Independent Expert Reports
Depending on your case, we may bring in a vocational expert to counter Unum’s assessment of your job skills, or arrange for a Functional Capacity Evaluation (FCE), a physical test that produces objective, measurable data on your work-related abilities.
Legal Brief and Submission
We write a comprehensive appeal brief combining your medical evidence, expert reports, and policy language, and we cite Ninth Circuit case law to argue precisely why Unum’s denial was legally wrong.
What Evidence Moves Unum?
Unum responds to objective, documented evidence that links your medical condition directly to your inability to work. Subjective statements about pain or fatigue, on their own, are not enough.
- Objective test results: MRI scans, CT scans, nerve conduction studies, and lab panels give Unum the hard clinical proof they demand before reversing a denial.
- RFC statements: If your doctor specifies in writing that you cannot sit more than two hours or lift more than ten pounds, it directly undermines Unum’s argument that you can perform any occupation.
- Vocational analysis: An independent expert report showing that no realistic job exists within your limitations dismantles Unum’s employability position.
- Longitudinal treatment history: Consistent records of regular appointments and documented complaints demonstrate your condition is real, serious, and ongoing, not incidental.
In our experience building RFC statements for Unum appeals out of Maricopa County, the strongest ones come from a claimant’s own treating specialist, not a one-time consultative exam.
A rheumatologist at a practice like Arizona Arthritis & Rheumatology Associates or a cardiologist who has treated the same patient at Banner University Medical Center Phoenix for a year or more carries far more weight with Unum’s appeals unit than a single-visit form.
Will Unum Require an Exam or Surveillance?
Yes, and you should plan for both. Unum frequently requires claimants to attend an “Independent” Medical Exam (IME) with a doctor they select and pay for. Despite the name, this physician’s role is to produce a report favorable to the insurance company.
You are generally required to attend, and refusal can trigger a denial. Our Phoenix Unum disability denial lawyers prepare you in advance so you know what to expect and how to answer accurately. The same principle applies to surveillance: be honest about your abilities on good days and bad, because any visible inconsistency is exactly what Unum’s investigators are hired to find.
Can Desert Disability Handle My SSDI Too?
Yes, and coordinating both claims under one team is often the most consequential strategic decision you can make. Most Unum LTD policies require you to apply for Social Security Disability Insurance (SSDI), and Unum will then reduce your monthly LTD benefit dollar-for-dollar by whatever Social Security approves.
When we manage both simultaneously, we control the consistency of what each system sees. Conflicting information between your SSDI application and your Unum appeal is one of the most avoidable, and most damaging, mistakes we encounter.
What we consistently see among Phoenix and Scottsdale claimants who come to us mid-appeal is that they filed for SSDI on their own, without realizing Unum would later compare that application, word for word, against every statement in their LTD file. Getting both filings in front of one team before either is submitted is what keeps the two records aligned.
How Much Does a Unum Lawyer Cost?
Nothing upfront. We handle all Unum disability appeals on a contingency-fee basis, which means we collect a percentage of the past-due benefits we recover for you, and only when we win your case.
Your financial situation should never be the reason you cannot fight for benefits you have already earned. If we do not recover benefits for you, you owe us nothing.
Why Desert Disability for Unum Appeals in Phoenix?
Unum is one of the country’s largest disability insurers, with decades of practice denying claims. You need a firm that has dedicated its entire practice to disability law and knows the tactics Unum uses at every stage.
- Attorney-led on every file: A licensed disability attorney personally builds and argues your appeal, not a paralegal working through a checklist.
- ERISA and non-ERISA experience: We handle group employer plans and high-value individual policies, including those held by physicians, dentists, and other professionals.
- Coordinated SSDI representation: One team manages your LTD appeal and your Social Security claim together, aligned strategy, consistent information, stronger results.
- Contingency only: We only get paid when you win, which means our interests are fully aligned with yours from day one.
FAQ
Can I Still Appeal If I Missed the 180-Day ERISA Deadline?
In rare circumstances, you may be able to argue you were never properly notified of the deadline, but it is a difficult path. Contact us immediately so we can review your timeline and identify any available option.
Can I Work Part-Time While My Unum LTD Appeal Is Pending?
Any income you earn during an appeal will likely be used by Unum to argue you are not fully disabled, so speak with us before accepting any work to understand how part-time earnings interact with your specific policy’s definition of disability.
Will Desert Disability Communicate Directly with My Treating Doctors?
Yes, we contact your providers, supply targeted RFC questionnaires, and coordinate the collection of supporting records so you do not have to manage that process on top of a serious medical condition.
Can Desert Disability Take over an Appeal I Already Started?
Yes, but timing matters significantly. If your 180-day deadline is approaching, we need to move fast, and the earlier we step in, the more evidence we can develop and include before the window closes.
How Does Unum Calculate the SSDI Offset on LTD Benefits?
Unum subtracts your approved monthly SSDI amount dollar-for-dollar from your LTD payment, and we review that calculation carefully to confirm they are not over-collecting and that your total benefit reflects exactly what your policy entitles you to receive.
Ready to Fight Unum?
The 180-day clock started the moment you received that denial letter. Let us take this fight off your shoulders, building the evidence, managing every deadline, and making the argument that gets you paid.
Contact our law firm for your free Unum denial consultation. No fee unless we win.